Ms Ortiz graduated from Naples High School, home of the Golden Eagles (not to far off from blue and goldseagulls), in Naples Florida. As they say in Naples, "There are only two kinds of people in the world, Golden Eagles, and those who want to be Golden Eagles!"
After high school Ms Ortiz moved to the midwest to continue her education. She graduated from Drake University in Des Moines Iowa twice with Masters degrees. One Masters degree in Public Administration and a second Masters degree in Counseling.